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Case Study

WhatsApp CRM Platform

A multi-agent WhatsApp CRM on the official Meta API

Overview

A WhatsApp CRM that turns a single WhatsApp Business number into a collaborative workspace with a shared inbox, no-code automations, a Kanban sales pipeline, broadcast templates, and a real-time analytics dashboard. Built natively on the official Meta WhatsApp Business Cloud API.

What it does

  • Shared multi-agent inbox
  • Conversation assignments and internal notes
  • No-code automation flow builder
  • Keyword and first-contact triggers
  • Kanban sales pipeline linked to chats
  • Broadcast templates with Sent, Delivered, Read tracking
  • Real-time analytics dashboard
  • AES-256-GCM token encryption and HMAC webhooks

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